I dropped my electrical appliance in the water. What should I do?
If your electrical appliance falls into the sink, bathtub or other vessel containing water, do not reach into the water to grab it. Unplug the appliance from the electrical outlet first. Even if the power is off, an appliance can still be electrically live and is dangerous. Let the unit cool down and then remove it from the water. The appliance will be unsafe to use and should be discarded after it has gotten wet.
My appliance is not dual voltage. Can I still use it abroad?
If your BaBylissPRO product is not dual voltage, you will need a converter to step down the foreign 220 volts to the U.S. standard 110 volts.
Small electronics, shavers, battery chargers and non-heating appliances will need a 25 – 50 watt converter. Heating appliances such as dryers, irons, coffee makers and other high-powered electrical appliances need a higher 26 – 1875 watt converter.
Depending on where you are going, you may need a plug adapter to go with your converter as well. Adapters do not convert electricity, they only allow your plug to fit into foreign outlets.
My BaBylissPRO appliance is no longer under warranty. Can I still get it repaired?
We do not BaBylissPRO appliances.
If you have a problem with your unit while it is still under warranty, we will replace it free of charge.
What is the warranty on personal care appliances?
Warranties vary from product to product. Most BaBylissPRO care appliances carry a limited 1-year warranty (in the U.S. and Canada) for parts and labor. Others may carry a 2-, 4-, or 5 year limited warranty. The Instruction booklet that came with your appliance describes the warranty that applies to your unit.
Where do I find the model number on my product?
Model numbers are printed or embossed for easy identification on every BaBylissPRO product. This identifier can be found on the data plate located on the back or bottom of the product, usually in an area where it is protected from everyday wear and tear.